The True Blue Team

Here at True Blue Team we are all about spreading the word and rewarding those businesses that go the extra mile.
If you have had a great experience with an Aussie business and would like to let people know about it get in touch with Dominic here

Now I’m not the most technically website savvy guy floating around but I certainly know a thing or two about WordPress websites. I’ve built many WordPress sites of my own over the years and just love WP as both a blogging and website platform.

However there are certain things that you just need to call in the experts to fix. So this week I have to send out a big thank you to the team at http://www.wpbutler.com.au for getting me out of trouble.

In hindsight I could’ve just headed to YouTube and found the solution (see video below), but I didn’t really know what to look for. My initial reaction was to try and find someone local who could potentially help me out. I did a quick search on Google for “wordpress support services” and found quite a selection to choose from. The WP Butler website stood out not only because it looked so different from all the others, but they also offered a 10 minute guarantee. If they could fix my problem in under ten minutes then my fix would be free. I figured that I had nothing to lose so I thought I’d give them a try.

 

Their process was really simple. Just fill in the form on the front page of the website and tell them what the problem is. Within minutes I was engaged in a live chat via their website.

Now, as it turns out the problem wasn’t that difficult to solve and true to form the WPButler team fixed it in under 10 minutes so my fix was free. How good is that?

The problem was that I had forgotten my password but the “Lost your password” feature wasn’t sending the new password email. So the WP Butler guys got me to log into my cPanel and click on the PhpMyAdmin icon. From there I had to select my WordPress database and the click on wp_users. From here I could see a list of all the site’s Usernames. I needed to double click on my username and replace it with a new password in the user_pass section. All I then had to do was click the Function dropdown box and choose MD5, copy the new password and click Go at the bottom of the page. Simples…

Here is a short little video that I found that takes you step by step through the entire process.

https://www.youtube.com/watch?v=MqPKyyQ6RbA